Please
label the following questions # 1-5. 5 Being highly likely and 1 Being Very
Unlikely.
Question # 1) Will you (as the customer) be
able to use the new extended hours at Wells Fargo?
Question # 2) Will the new extended hours
benefit you and your current schedule?
Question # 3) How do the extended customers
make you feel in relation to the reputation of the Wells Fargo name (Good,
Neutral, or Bad)?
Question # 4) Would you visit Wells Fargo more
often with the new extended hours?
Question # 5) Would customers recommend Wells Fargo
to their friends and family?
Amber 4 5 Good 4 4
Jackie 5 5 Good 4 5
Barbara 4 4 Good 4 5
Jerry 5 4 Neutral 4 5
Eugene 4 5 Good 3 4
Teddy 5 5 Good 4 4
Adina 4 4 Neutral 3 4
Timothy 5 4 Good 4 4
Jennifer 5 5 Good 5 5
Alyssa 4 5 Good 4 4
I presented my idea of
extending the operating Hours at Wells Fargo to the 10 people that are listed
above. The people I surveyed varied greatly from an elderly person, to a full
time worker, to a young teenager in high school. The responses I received in
relation to using the new hours were quite shocking. Everybody who took the
survey listed that they could use the new hours which is a very good sign. If
Wells Fargo extends their operating hours, I believe this will put them really
far ahead of their competition because now many more people can now bank with
Wells Fargo.
Thank You
Robert Lanese
